pvip Terms and Conditions

General Provisions and Applicability

These terms and conditions ("Terms") apply to the pvip platform and all services under it. By visiting the pvip website, opening an account, or using any gaming or betting service, you are considered to have accepted these Terms. If you do not agree with any part of these Terms, please refrain from using pvip services.

These Terms are drawn up in accordance with the relevant laws and regulations of Bangladesh and form the overall basis of your relationship with pvip. In any case where an interpretive difference arises between the English and Bengali versions, the Bengali version shall be considered final.

These Terms apply only to registered members of the pvip platform. Third-party websites or applications are governed by their own terms, and pvip bears no responsibility for them.

Account Registration and Eligibility

2.1 Age Limit and Eligibility

To open an account on the pvip platform and participate in any casino or betting activity, a member must be at least 21 years of age. Providing a false age at the time of registration will result in immediate account closure, and any balance may be forfeited.

2.2 One Person, One Account

Each person may operate only one account on pvip. Registering multiple accounts under the same person's name is strictly prohibited. Attempting to operate multiple accounts from the same device, mobile number, or payment method will be considered a rule violation.

2.3 Providing Accurate Information at Registration

When opening an account, you must provide your name, mobile number, and all other required details accurately. If an account is opened with false or misleading information, pvip reserves the right to verify or close that account.

• The name used at registration must match the name on the payment method.
• Only one account may be opened per mobile number.
• pvip may request additional identity verification to confirm an account.
• To change any information after registration, you must contact support.

Account Security and Personal Information

It is your responsibility to keep your pvip account password and login details completely confidential. If someone accesses your account without authorisation, or if you notice any suspicious activity, notify pvip support immediately. Sharing account credentials with any third party is strictly prohibited.

How pvip collects, stores, and uses your personal information is described in detail in our Privacy Policy. That policy is an integral part of these Terms.

3.1 Password Security

Use a strong password and change it regularly. Avoid passwords that are easy to guess. pvip will never ask for your password by email or chat — treat any such message as suspicious.

Deposit and Payment Methods

pvip currently accepts bKash, Nagad, Rocket, and Upay for deposits. The minimum deposit amount for each method is ৳500. No additional charges are deducted during the deposit process.

4.1 Deposit Terms

• The payment method used for a deposit must be registered in the account holder's own name.
• Deposits made through a third party are not permitted.
• After each deposit transaction is completed, it may take some time to reflect in the account.
• The correct reference number must be used when making a deposit — pvip is not responsible for delays caused by an incorrect reference.
• pvip reserves the right to carry out additional verification for suspicious transactions.

4.2 Applicable Currency

All transactions on the pvip platform are conducted in Bangladeshi Taka (৳). Deposits or withdrawals in foreign currency are not accepted. Cryptocurrency or other digital assets are not accepted payment methods on pvip.

Withdrawal and Fund Collection

The minimum withdrawal amount from pvip is ৳800. Withdrawals are generally completed within 10 to 45 minutes. bKash, Nagad, Rocket, and Upay can be used for withdrawals.

5.1 Withdrawal Terms

• The account must be fully verified before a withdrawal can be made.
• The payment method used for withdrawal must be in the name of the owner of the method used for the deposit.
• Winnings from bonuses must meet the specified wagering requirements before they can be withdrawn.
• pvip reserves the right to carry out additional verification for suspicious withdrawal requests.
• If a withdrawal is delayed due to technical reasons, pvip will resolve it as quickly as possible.

5.2 Reasons for Withdrawal Rejection

pvip may suspend or cancel a withdrawal request in the following situations:

1. Account not verified.
2. Bonus wagering requirements not met.
3. Suspected rule violation.
4. Discrepancy in payment method details.
5. Suspected money laundering or fraudulent activity.

Bonuses and Promotional Offers

6.1 Welcome Bonus

pvip offers new members a 150% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for the bonus is 15 times the bonus amount. For example, a deposit of ৳1,000 gives a bonus of ৳1,500, bringing the balance to ৳2,500; to withdraw that bonus, a wager of ৳1,500 × 15 = ৳22,500 must be completed.

6.2 General Bonus Terms

• Funds from a bonus cannot be withdrawn before the associated wagering requirements are met.
• Each bonus offer has a specific claim deadline, after which it is automatically cancelled.
• A bonus is not cash — winnings earned from a bonus can only be withdrawn after the wagering requirements are met.
• If a bonus is misused from the same device or payment method, the account may be suspended.

6.3 Other Promotional Offers

pvip runs various promotional offers including weekly reload bonuses, slots festival bonuses, cricket surge bonuses, birthday special rewards, and friend referral rewards. Each offer has its own specific terms and wagering requirements, which must be read before claiming the offer.

Gaming Rules and Fair Play

All games offered on the pvip platform are operated using tested and certified Random Number Generator (RNG) technology. Each game result is independent and not dependent on previous results. No user or outside party can interfere with game outcomes.

7.1 Technical Errors

If a game session is interrupted due to technical issues, server outages, or loss of internet connection, pvip will make every effort to restore play from that point. However, if an announced result is later found to be invalid due to a technical error, the related bet or winnings may be voided.

7.2 Jackpots and Special Prizes

If a technical error occurs in awarding a progressive jackpot prize, the game software provider's rules shall be considered final. pvip is only obligated to pay winnings that have been successfully confirmed.

Prohibited Activities

The following activities are strictly prohibited on the pvip platform:

1. Operating an account under a false identity or another person's name.
2. Operating multiple accounts to gain bonus advantages.
3. Playing games using algorithms, bots, or automated software.
4. Attempting to hack or gain unauthorised access to pvip's systems.
5. Using the platform for money laundering purposes.
6. Harassing or attempting to defraud other members.
7. Any attempt to manipulate game outcomes.
8. Attempting to exploit network vulnerabilities for an advantage (arbitrage or use of software bugs).

If any of the prohibited activities described above are identified, pvip reserves the right to immediately and permanently close the relevant account and forfeit its balance. Law enforcement authorities may also be notified if necessary.

Account Suspension and Closure

9.1 Account Closure at Member's Request

Any member may request closure of their account through pvip support. If all wagering requirements have been met before closure, the balance may be withdrawn. Any active bonuses will be cancelled at the time of account closure.

9.2 Account Suspension at pvip's Initiative

pvip may suspend or close an account without prior notice in the following situations:

• Violation of any provision of these Terms.
• Fraudulent or suspicious activity.
• False or misleading information found in the account details.
• A self-exclusion request under the responsible gaming policy.

Responsible Gaming Commitment

pvip believes that gaming is a form of entertainment and should never be seen as a means of income. We provide members with various responsible gaming tools, including setting deposit limits, controlling session time, and the option to self-exclude.

If you feel that gaming is affecting your daily life or financial situation, please read our responsible gaming guide and contact support. pvip always puts members' wellbeing first.

Please remember that all casino and betting activities on pvip are for those aged 21 and above only.

Dispute Resolution

If a dispute arises between pvip and a member, the first step will be to resolve it through direct discussion. To submit a complaint, please send a written complaint through pvip's support channel.

11.1 Complaint Process

1. Send the complaint in writing to support, along with all relevant information and evidence.
2. pvip will review the complaint and respond as soon as possible.
3. If the matter is not resolved, a request can be made for review at a higher level.
4. If both parties cannot reach an agreement, resolution will be attempted through neutral mediation.

For general questions or complaints, please visit our Frequently Asked Questions (FAQ) page — answers to many common issues are already available there.

Changes to Terms

pvip reserves the right to change, amend, or update these terms at any time. For significant changes, registered members will be notified in advance — by email, platform notification, or both.

If you continue to use pvip's services after the terms have changed, you will be considered to have accepted the new terms. If you do not agree to the new terms, the option to close your account remains open at any time.

The "Last Updated" date shown at the top of this page indicates when the most recent change was made. Visit this page regularly to stay informed about the latest terms.