pvip's Privacy Policy
pvip is committed to being fully transparent about how your personal information is collected, why it is stored, and under what circumstances it may be used.
01Introduction and Scope
pvip is an online entertainment platform that provides casino games and sports betting services for Bangladeshi users. This Privacy Policy ("Policy") explains how pvip collects personal information from users ("you", "your"), the purposes for which that information is used, and what rights you have over your information.
By reading this Policy and using the site with your consent, you are considered to have agreed to the data processing practices described here. To learn about our overall terms of service, user responsibilities, and account-related rules, please read the Terms and Conditions page, which sets out the full legal framework for the service.
pvip is for individuals aged 21 and above only. No data from minors is knowingly collected.
02What Information Is Collected
pvip collects two types of information — information you provide directly, and technical information collected automatically. Details are listed below:
Registration Information
- Full name
- Date of birth
- Email address
- Mobile number
- Preferred username
- Password (stored in encrypted form)
Financial and Identity Verification Information
- Copy of National ID card or passport (for KYC verification)
- bKash / Nagad / Rocket / Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
Automatically Collected Technical Information
- IP address and approximate location
- Browser type and version
- Device identity (OS, model)
- Cookie and session data
- Time spent on site and list of pages visited
Gaming Behaviour Information
- Game session records (which game, how long)
- Bet amounts and results
- Bonus usage history
- VIP level and rewards programme information
03Purpose of Information Use
pvip uses your information only for specific and lawful purposes. No information is shared with third parties unnecessarily. The main purposes of use are set out in the table below:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile, password | Performance of contract |
| Identity verification (KYC) | NID/passport, date of birth | Legal obligation |
| Deposit and withdrawal processing | Mobile banking number, transaction data | Performance of contract |
| Fraud and scam prevention | IP, device, transaction type | Legitimate interests |
| Customer service and communication | Email, mobile, chat logs | Performance of contract |
| Promotional offers and bonuses | Gaming behaviour, account status | Legitimate interests / consent |
| Responsible gaming monitoring | Game sessions, bet types, transaction frequency | Legal obligation and legitimate interests |
| Site improvement and analytics | Cookies, page visits, session time | Legitimate interests |
04Data Storage and Security
pvip treats the security of your information as its highest priority. All data is stored and transmitted using industry-standard encryption.
Technical Security
- SSL/TLS encryption on all connections
- Passwords stored with bcrypt hashing
- Database encryption and regular backups
- Access controls and two-factor verification (OTP)
- Regular security audits and vulnerability testing
Data Retention Period
Information for active accounts is retained for the duration of the account. After an account is closed, financial transaction data may be retained for a set period as required by applicable legal obligations. Information related to fraud investigations is kept until the investigation is complete.
Important Limitations
While pvip takes every measure to ensure maximum security, no online service is entirely free of risk. It is the user's own responsibility not to share their password or OTP with anyone and to keep their own device secure.
05Sharing Information with Third Parties
pvip never sells your information or provides it to third parties for commercial purposes. However, limited sharing of information may be necessary in certain circumstances:
Circumstances in which information may be shared
- Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, or Upay is shared with the respective provider.
- Game providers: Relevant technical information for game operation may be exchanged with game studios.
- Legal obligations: Information may need to be disclosed in response to a court order, a lawful request from an investigative authority, or the requirements of applicable law.
- Fraud prevention: Limited information may be shared with relevant organisations for the purpose of cybersecurity or fraud prevention.
- Business transfer: In the event of a change to pvip's business structure, information may be transferred with prior notice.
pvip has data protection agreements in place with all third parties with whom information is shared, and those parties are required to comply with standards consistent with this Policy.
06Cookies and Tracking Technologies
The pvip website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the site.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic operation of the site. Disabling them will prevent the site from functioning properly.
Analytical Cookies
These are used to collect information such as which pages are visited most and where users spend the most time, in order to improve site performance. These cookies can be disabled in your browser settings.
Preference Cookies
These cookies are used to remember your language preference, display settings, and gaming preferences, so you do not need to set them up again each time you log in.
Cookie Controls
Most cookies can be controlled or deleted from your browser settings. However, disabling essential cookies may cause problems with logging in and making transactions on pvip.
07Your Data Rights
As a pvip user, you have the following rights over your personal information:
Right to Access
You can request a copy of the personal information pvip holds about you at any time. Contact the support team and it will be provided within a reasonable time.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected. Once identity verification is complete, it will be corrected as soon as possible.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, information related to legal obligations or ongoing investigations may not be possible to delete immediately.
Right to Object to Processing
You can object to your information being used for marketing communications or analytical purposes. Upon receiving such a request, pvip will stop the relevant processing.
To exercise these rights or for any question about your data, contact the pvip support team via live chat or email ([email protected]). For more information about customer service, full details of pvip's services are available on our About Us page.
08Responsible Gaming and Use of Data
pvip monitors users' gaming behaviour to identify signs of excessive gaming. Information collected for this purpose is not used for any advertising or marketing activity — it is used solely to protect users.
If a user's gaming pattern appears concerning, pvip may reach out to offer support. For full guidance on this, details of setting gaming limits and self-exclusion are available on the Responsible Gaming Policy page.
Limits on Use of Gaming Data
- Gaming data is not disclosed anywhere outside the user's account.
- A person's gaming behaviour is not analysed to encourage them to place harmful bets.
- Gaming history can only be viewed by the user themselves and in lawful investigations by the relevant authority.
- After an account is closed, gaming data is not used for marketing purposes.
09Protection of Minors' Data
pvip strictly prohibits use by anyone under the age of 21. Age is verified at registration and confirmed again during the KYC process.
Steps Taken if a Minor Is Identified
- The account will be suspended immediately.
- Any collected data will be deleted in accordance with the applicable legal process.
- The process of refunding any transactions will begin.
- The relevant authorities will be notified if necessary.
If you know that a minor is using pvip, please inform the support team immediately.
10Policy Changes and Notification
pvip reserves the right to update this privacy policy as needed. Users will be notified of significant changes by email or through a notice on the site.
Your responsibility regarding changes
- Continuing to use the site after any changes will be considered acceptance of the new policy.
- If you object to the new policy, you may request that your account be closed.
- Check the "Last Updated" date on this page to confirm you are reading the latest version.
11Privacy Contact Information
If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, please contact the pvip support team through the following channels:
Support Channels
- Live Chat: Available 24/7 on the site — in Bengali and English
- Email: [email protected]
For data-related requests, please contact us from your registered email and clearly describe your request. We will respond as quickly as possible after verifying your identity.
Keep your account secure
Contact us now to learn more about pvip's security measures or to speak with the support team.