FAQ

All your questions answered at pvip

From deposits and withdrawals to cricket betting, casino games, responsible play and account security — find direct, clear answers to pvip's most frequently asked questions below. If you can't find what you're looking for, contact us via 24/7 live chat.

5 Topic categories
20+ Q&As
24/7 Support
21+ Age requirement

Deposits

All your questions about sending money to pvip via bKash, Nagad, Rocket and Upay — answered here. Minimum amounts, the process and how to resolve issues — all explained clearly.

pvip currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. With an active mobile wallet, your balance is credited within a few minutes. Rocket is Dutch-Bangla Bank's mobile wallet, so it is also convenient for Dutch-Bangla Bank account holders. Withdrawals are available through the same four methods.

The minimum deposit at pvip is ৳500 for all payment methods. This applies equally to bKash, Nagad, Rocket and Upay. For withdrawals, the minimum amount is ৳800. To receive a slot game bonus, your first deposit must be at least ৳500. For more details, see the pvip casino section.

pvip does not charge any processing fee on deposits. However, your mobile wallet (bKash, Nagad, Rocket or Upay) may apply its own service charge on transfers — check with your provider beforehand. The overall cost of sending money depends on your wallet provider's policy.

First, refresh the page and wait a few minutes. If the balance still does not appear, take a screenshot of the transaction confirmation from your wallet app. Then log in to pvip live chat and share the screenshot. The issue is usually resolved quickly once the transaction is verified.

Withdrawal requests from pvip to bKash, Nagad, Rocket or Upay are generally processed within 10 to 45 minutes. The minimum withdrawal amount is ৳800. A fully verified account helps speed up the process.

Responsible Play

Playing within healthy habits is the best form of entertainment. pvip's policy on signs of addiction, age limits and how to protect yourself is explained here.

Watch for these warning signs: betting beyond your budget repeatedly, placing larger bets to recover losses, losing focus on family or work, and being unable to stop playing. If any of these appear, taking a break is important. Reading pvip's responsible gaming guidelines can provide further support.

You can temporarily suspend your account for a set period (cooling-off) or close it for a longer term (self-exclusion). Contact pvip via live chat or support email and let us know how long a break you want. Our team will act promptly.

In Bangladesh, you can contact Kaan Pete Roi (01779-554391) or the National Institute of Mental Health (NIMH) for mental health support. Talking to a trusted family member can also help. pvip always encourages responsible enjoyment, and our support team is available if you need assistance.

Yes. To help you manage your budget, the pvip support team can set a deposit limit at your request. Just let us know your preferred daily or weekly limit via live chat. This is an important tool for responsible play.

You must be at least 21 years old to use pvip's casino and betting services. Age is verified during account registration. Opening an account for anyone under age is strictly prohibited. Parents should keep parental controls active on shared devices.

Cricket Betting

Interested in betting on BPL, T20 World Cup and Bangladesh Tigers matches? All your questions about in-play betting, accumulators and how to read odds are answered below. Learn more in the pvip cricket betting section.

In-play betting lets you place bets while a match is in progress. In the pvip live betting section, odds update after each ball or over. Odds shift when a big wicket falls or the run rate changes. It is popular among experienced bettors because of the quick decision-making involved. Check the latest score and match situation before placing a bet.

Yes. At pvip you can combine multiple cricket matches or different sports events into a multi bet. For example, if three selections have decimal odds of 1.50, 1.60 and 1.90, the combined odds are 4.56 — meaning a ৳100 bet returns ৳456 if all win. However, losing even one leg means the entire bet is lost.

pvip offers markets such as match winner, top batsman, top bowler, method of first wicket, over/under total runs, and powerplay score. Match winner and over/under markets are the most popular in T20 and BPL matches. These options are especially active during Bangladesh Tigers matches.

Decimal odds are straightforward: total return = stake × odds. Example: in a T20 match, Team A has odds of 1.65 and Team B has odds of 2.30. A ৳1,000 bet on Team B returns ৳2,300 if Team B wins (profit ৳1,300). If Team A wins, the ৳1,000 stake is lost. There are no draws in limited-overs cricket.

Casino and Table Games

Baccarat, Teen Patti, Roulette or live dealer games — find out how to play and what the table limits are in pvip's live casino section.

In Baccarat, you bet on either Player or Banker (a Tie bet is also available). Two hands are dealt; the hand closest to 9 wins. For card values: 10, J, Q, K = zero; Ace = 1. pvip offers multiple Baccarat tables from Evolution and Pragmatic Play Live.

Yes, both Teen Patti and Andar Bahar are available at pvip. In Teen Patti, three cards are dealt and you aim to make the best hand; options range from a simple bet to side bets. In Andar Bahar, the dealer reveals one card and players bet on whether the next matching card will land on the Andar (left) or Bahar (right) pile.

Different tables at pvip have different limits — some tables have lower stakes and some VIP tables have higher stakes. Once you log in and open a specific table, the minimum and maximum bet amounts are displayed there. New players are better off starting at lower-limit tables.

In live dealer games, a real dealer deals cards or spins the roulette wheel from a studio via video stream. You can watch and chat in real time. In regular RNG games, a computer algorithm determines the outcome. pvip's live casino features streaming tables from Evolution, Ezugi and Pragmatic Play Live.

In Roulette, you predict which pocket the ball will land in on the wheel. A straight-up bet on a single number pays 35:1. Bets on red/black or odd/even pay 1:1. pvip offers European and French Roulette, which have only a single zero and therefore a lower house edge.

Stay Safe

Account security is in your own hands. From not sharing your OTP to recognising phishing sites — find important information here.

Never share your OTP or bKash/Nagad/Rocket/Upay PIN with anyone — pvip and no other service provider asks for this information over the phone. If you receive such a call, hang up immediately and let pvip live chat know. It is also wise not to share your mobile number with anyone to prevent suspicious contact.

If you think someone has accessed your account or you see unrecognised transactions: 1) change your password immediately, 2) contact pvip live chat and request a temporary account lock, 3) check recent transactions in your bKash or Nagad app. Acting quickly can limit any damage.

Yes. The pvip website uses SSL encryption, which keeps all data secure from your browser to the server. You can confirm this by checking for https:// and the padlock icon in your browser's address bar. Read the pvip Privacy Policy to learn how your personal information is stored and used.

Some fake sites are made to look like pvip. Always check the URL — the correct address is pvipcasino.cam. Domains with misspellings or extra words (such as pvip-casino-bd.xyz) are suspicious. Instead of clicking links sent via social media or messenger, type the address directly into your browser.

A strong password should have at least 12 characters — a mix of uppercase and lowercase letters, numbers and special symbols. Do not use your date of birth or name. Do not use your pvip password on any other site. Change your password every few months and never share it with anyone.

Still have questions?

If you did not find an answer above, the pvip support team is ready to help around the clock. In Bengali or English — speak in whichever language you are comfortable with. Live chat typically responds within minutes on average, and email queries are also answered promptly.

24/7 Live Chat

Click the pvip live chat button to get instant help at any time.

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