pvip Responsible Gaming — Keep It Fun, Keep It in Control
Sports betting and casino games are a form of entertainment — but that entertainment stays healthy only when it stays controlled. pvip believes every player has the right to understand their limits and keep themselves safe. On this page you will find out how to use our tools to play responsibly.
Guaranteed
Age Restrictions and Our Position
To open an account and take part in any game or betting activity on pvip, users must be at least 21 years old. This is not an optional policy — it is a strict condition of pvip that is set out in detail in our Terms and Conditions. Age verification is completed at the time of account registration, and additional identity documents may be requested in any case where there is doubt.
We believe online gaming is only enjoyable when a player participates consciously and within their financial means. Repeatedly placing bets to recover lost money, or spending more to "chase" losses — these are signs of problematic behaviour. pvip encourages everyone to stay aware of this.
If you have any questions or are unsure about your gaming habits, you can read our Frequently Asked Questions (FAQ) or speak directly with our support team.
Opening an account or playing any game on pvip is strictly prohibited for anyone under 21 years of age. If you see a minor using this platform, please notify us immediately via live chat. We recommend using parental control software on your device for the safety of your household.
Tools to Protect Yourself
pvip provides players with several control tools. They are easy to use and can be activated through your account settings or via live chat.
Deposit Limit
Set the maximum amount you can deposit per day, week, or month. A limit reduction takes effect immediately; a limit increase takes effect gradually.
Session Time Limit
Decide in advance how long you will play in one session. Once the set time is up, the system will automatically alert you and, if needed, end the session.
Self-Exclusion
Exclude yourself from the platform for a fixed period (from 7 days to permanently). During self-exclusion, accessing your account or making any transactions is not possible.
Loss Limit
Set how much you are willing to lose within a given period before play is stopped. Once this limit is reached, no further bets can be placed.
Break Feature
If you want to pause playing temporarily, take a break from 24 hours up to 6 weeks. Your account will be reactivated automatically once the break ends.
Gaming History Review
Log in to your account to view your betting and gaming history at any time. Understanding your own spending patterns is the first step toward making responsible decisions.
To activate these tools or change any limit, contact our support team via pvip's 24/7 live chat or email.
Warning Signs of Problem Gambling
If you notice any of the following behaviours in yourself or someone you know, it is time to seek help.
- Repeatedly placing bigger bets to recover lost money and trying to "make back" losses.
- Lying to family, friends, or colleagues to hide the time and money spent on gaming.
- Taking money from essential expenses, rent, or the family's daily budget to fund gaming.
- Repeatedly failing to stop playing despite trying, or feeling restless and anxious when not playing.
- Prioritising gaming over work, studies, or family responsibilities.
- Feeling that gaming is harming your sleep, eating habits, or health.
- Betting amounts that keep increasing — needing more money than before to get the same feeling.
Assess Yourself
Answer the following questions honestly. If you answer "yes" to more than one, speak with our support team.
A Few Questions for Yourself
pvip's Commitment
pvip is committed to creating a safe gaming environment. We do not just want to provide entertainment — we want every player to use the platform in a healthy and informed way.
Where to Get Help
Problem gambling is a recognised mental health condition. Seeking help is not a sign of weakness — it takes courage. Consider the options below.
pvip Live Chat
Speak with us in Bengali via our 24/7 live chat support. We will help you set up self-exclusion or deposit limits on your account, and all information will be kept confidential.
Email Support
Send an email to our support team. Your message will be kept confidential and we will respond in Bengali or English.
Family and Friends
Talk to a trusted family member or friend. The support of someone close to you is one of the most effective ways to overcome a problem.
Professional Counselling
Consult a mental health specialist or counsellor. Treatment for gambling addiction is available at hospitals and clinics providing mental health services in Bangladesh.
Keep Your Family Safe
If there are minors in your household and you use pvip, make sure that access to your device and account is yours alone. Use a strong password and log out of your device at the end of each session.
If you suspect your child or a family member is using pvip or any other gaming site, let us know via live chat. We will investigate and take the necessary action.
Keeping parental controls active on your device will automatically block minors from accessing sites of this kind. pvip keeps user information secure in accordance with our Privacy Policy and never shares it with third parties.
Remember: Gaming is for entertainment — not as a source of income. Never bet money you cannot afford to lose. Before every bet, ask yourself — can I handle this?
Frequently Asked Questions about Responsible Gaming
Need help right now?
Our team is available in Bengali and English 24 hours a day, 7 days a week. Speak with us directly on live chat — all information will be kept confidential.
[email protected]